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Here at Accessories Matter we take customer service and satisfaction very sternly. So if for some reason you are not

happy with your order, you can send it back for an exchange(depending on items) or store credit as long as it is

within 7 days of the ship date and the merchandise has not been worn, washed, or altered in any way. Original

shipping and handling charges are not refundable, and the customer is responsible for return shipping with the carrier

of his or her choice. We recommend shipping your item(s) back with both insurance and a tracking number -- that

way you are protected from the possibility of loss during shipping and will know whether your package has been

received back to us. Store credit generally takes 7 - 10 business days to complete once received, to reflect your

account. Once a return has been processed, you will receive a confirmation email. Prior to returning please contact

us via email: for return address and to clarify exchange or store credit.


Accessories Matter is happy to exchange certain merchandise that isn’t worn, washed, altered for another size or

even another item altogether, as long as it is within 7 days of the ship date. The customer is responsible for return

shipping, but all exchange items will be sent back out with free shipping on us. For orders placed with a coupon, the

discount can only be honored for an even exchange of the same item. New coupons cannot be applied to exchange

orders. If you’d like to make an exchange, we recommend contacting Customer Service so that we can place the

item(s) you want on hold first. This way, the item(s) won’t sell out before your return has reached us. If you need to

change your hold item(s), you will need to contact us again, as the system will
automatically process the items you already have on hold.

Final Sale

All Sales are final. However, if an item is too not the proper fit in size we are willing to exchange the merchandise for equal or lesser value. The customer is responsible for return shipping cost. 

If you find an item to be damaged, defective, or incorrect, please contact a Customer Service representative before

returning your item so that we may assist you accordingly.



An order that is refused will be charged the original shipping plus the return shipping it takes for the package to get

back to our facility. All orders shipped via UPS are subject to the “Terms and Conditions of Service” as detailed on

Damage and Incorrect Items

Refused Packages

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